Table of contents

Install the agent

Install the agent manually

Before you begin, make sure you have:

  1. Reviewed the agent's system requirements. See Agent requirements.
  2. Windows only: Disable Windows Defender on Windows Server 2016 or later.
  3. Allowed inbound and outbound communication to and from the agent on the appropriate port numbers. See Workload Security port numbers.
  4. Exported the agent software from the Workload Security console. See Export the agent installer.

Next, install the agent. Follow the instructions for your platform.

Install the agent on Windows

  1. Copy the agent ZIP to the computer and extract it.
  2. Double-click the installation file (.MSI file) to run the installer package.
    On Windows Server 2012 R2 Server Core, launch the installer using this command instead: msiexec /i Agent-Core-Windows-12.x-xxxx.x86_64.msi
  3. At the Welcome screen, click Next to begin the installation.
  4. End-User License Agreement: If you agree to the terms of the license agreement, select I accept the terms of the license agreement and click Next.
  5. Destination Folder: Select the location where you want to install the agent and click Next.
  6. Ready to install Trend Micro Deep Security Agent: Click Install to proceed with the installation.
  7. Completed: when the installation has completed successfully, click Finish.

The agent is now installed and running on this computer, and will start every time the machine boots.

When installing the agent on Windows 2012 Server Core, the notifier will not be included.

During an install, network interfaces will be suspended for a few seconds before being restored. If you are using DHCP, a new request will be generated, potentially resulting in a new IP address for the restored connection.

Installation on Amazon WorkSpaces

If you are unable to install the agent .msi file due to error code ‘2503’ then you must do one of the following:

  • Edit your C:\Windows\Temp folder and allow the write permission for your user
  • Open the command prompt as an administrator and run the .msi file

Amazon has fixed this issue for newly-deployed Amazon WorkSpaces.

Installation on Windows 2012 Server Core

  • Workload Security does not support switching the Windows 2012 server mode between Server Core and Full (GUI) modes after the agent is installed.
  • If you are using Server Core mode in a Hyper-V environment, you will need to use Hyper-V Manager to remotely manage the Server Core computer from another computer. When the Server Core computer has the agent installed and Firewall enabled, the Firewall will block the remote management connection. To manage the Server Core computer remotely, turn off the Firewall module.
  • Hyper-V provides a migration function used to move a guest VM from one Hyper-V server to another. The Workload Security Firewall module will block the connection between Hyper-V servers, so you will need to turn off the Firewall module to use the migration function.
Install the agent on Red Hat, SUSE, Oracle Linux, or Cloud Linux

  1. Copy the agent ZIP to the computer and extract it.
  2. Install the agent.
    # sudo rpm -i <package name> Preparing... ########################################## [100%] 1:ds_agent ########################################## [100%] Loading ds_filter_im module version ELx.x [ OK ] Starting ds_agent: [ OK ]
The agent will start automatically upon installation.

Install the agent on Ubuntu or Debian
  1. Copy the agent ZIP to the computer and extract it.
  2. Install the agent. sudo dpkg -i <installer deb file>

To start, stop, or reset the agent:

Using SysV init scripts:

  • Start: /etc/init.d/ds_agent start
  • Stop: /etc/init.d/ds_agent stop
  • Reset: /etc/init.d/ds_agent reset
  • Restart: /etc/init.d/ds_agent restart
  • Display status: svcs -a | grep ds_agent

Using systemd commands:

  • Start: systemctl start ds_agent
  • Stop: systemctl stop ds_agent
  • Restart: systemctl restart ds_agent
  • Display status: systemctl status ds_agent
Install the agent on Solaris

The agent installation is only supported in the global zone.

Solaris requires the following libraries to be installed to support the agent:

Solaris 10: SUNWgccruntime

Solaris 11.0 - 11.3: gcc-45-runtime

Solaris 11.4: none; gcc-c-runtime version 7.3 is installed by default

  1. Copy the agent installer package to the computer where you want to install the agent.
  2. Unzip the ZIP file.
  3. Unzip the GZ file: gunzip <agent_GZ_file>

    The agent installer file (P5P or PKG) is now available.

  4. Install the agent. Some examples of installation commands are provided below. Alter the commands to suit your Solaris version, Solaris zone, Solaris processor, and agent package name.
    • On Solaris 11, with one zone, run the following command in the global zone:

      x86: pkg install -g file:///mnt/Agent-Solaris_5.11-xx.x.x-xxxx.x86_64/Agent-Core-Solaris_5.11-xx.x.x-xxxx.x86_64.p5p pkg:/security/ds-agent

      SPARC: pkg install -g file:///mnt/Agent-Solaris_5.11-xx.x.x-xxxx.sparc/Agent-Core-Solaris_5.11-xx.x.x-xxxx.sparc.p5p pkg:/security/ds-agent

    • On Solaris 11, with multiple zones, run the following command in the global zone:
      mkdir <path>
       pkgrepo create <path>
       pkgrecv -s file://<path_to_agent_p5p_file> -d <path> '*'
       pkg set-publisher -g <path> trendmicro
       pkg install pkg://trendmicro/security/ds-agent 
       pkg unset-publisher trendmicro 
       rm -rf <path>
    • On Solaris 10, run one of these commands:

      x86: pkgadd -G -d Agent-Core-Solaris_5.10_Ux-xx.x.x-xxx.x86_64.pkg

      SPARC: pkgadd -G -d Agent-Core-Solaris_5.10_Ux-xx.x.x-xxx.sparc.pkg

To start, stop, or reset the agent:

  • Start: svcadm enable ds_agent
  • Stop: svcadm disable ds_agent
  • Reset: /opt/ds_agent/dsa_control -r
  • Restart: svcadm restart ds_agent
  • Display status: svcs -a | grep ds_agent

To uninstall the agent on Solaris 11:

pkg uninstall pkg:/security/ds-agent

To uninstall the agent on Solaris 10:

pkgrm -v ds-agent

Install the agent on AIX
  1. Copy the agent ZIP to the computer and extract it. A GZ file becomes available.
  2. Move the GZ file to another location.
  3. Extract the GZ file using gunzip. A BFF file becomes available. This is the installer file.
  4. Copy the BFF file to the AIX computer.
  5. Place the BFF file in a temporary folder such as /tmp.
  6. Install the agent: /tmp> installp -a -d /tmp/<agent_BFF_file_name> ds_agent where <agent_BFF_file_name> is replaced with the name of the BFF installer file you extracted.

To start, stop, load, or unload the driver for the agent:

  • Start: startsrc -s ds_agent
  • Stop: stopsrc -s ds_agent
  • Load the driver: /opt/ds_agent/ds_fctrl load
  • Unload the driver: /opt/ds_agent/ds_fctrl unload

Install the agent using other methods

If you don't want to install the agent manually, you can use one of the methods described below.

Post-installation tasks

After you install the agent, you must perform the following post-installation tasks, if they were not already completed as part of the installation process: