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Diagnose problems with agent deployment on Windows

If an agent on Windows fails to install or activate, look in the deployment logs to find the cause and troubleshoot it:

  1. Log in to the computer where you were trying to install the agent.
  2. Go to %appdata%\Trend Micro\Deep Security Agent\installer.
  3. Examine the following files:
    • dsa_deploy.txt - Log from the PowerShell script. Contains agent activation issues.
    • dsa_install.txt - Log from the MSI installer. Contains agent installation issues.