Unlock a locked out user name

If you have attempted to sign in multiple times to the Workload Security console with an incorrect password, your user account will be locked out. The number of sign-in attempts allowed before lock out is configured in Administration > System Settings > Security > Number of incorrect sign-in attempts allowed (before lock out).

If all of your administrative users are locked out, please contact Trend Micro Support for assistance.

Unlock users as an administrator

  1. Log in to the Workload Security console with a working administrator user name and password.
  2. Go to Administration > User Management > Users. Select the user you want to unlock, right-click, and click Properties.
  3. In the wizard, go to General > Sign-In Credentials. Deselect the Locked Out (Denied permission to sign in) check box.
  4. Click Save.