Change your billing method

With Workload Security, you can change from your current billing method to another one. For details on billing methods, see About billing and pricing.

To change, follow one of these sets of instructions:

Change from BYOL billing

To change from bring-your-own-license (BYOL) billing to another method, simply sign up for the other method. For instructions, see Sign up for Workload Security.

Change from credit card billing

First, cancel credit card billing:

  1. Log in to the Workload Security console.
  2. In the top middle of the page, click your account name (as shown below) and select Account Details from the list.account-name
  3. Click Cancel Subscription.
  4. Select I have read and understood the above information and then click Cancel My Subscription.

    Your Workload Security account will change state to allow for 5 free protected instances. However, all of your existing instances will continue to be protected.

Next, sign up for another billing method. For instructions, see Sign up for Workload Security.

Change from prepaid credit

First, make sure you have used all remaining prepaid credits so you don’t lose them.

Next, update your license:

  1. Click your account name at the top of the page and select Account Details from the list.account-name
  2. Click Update License.

Next, sign up for another billing method. For instructions, see Sign up for Workload Security.

Change from AWS subscription billing

First, cancel your current AWS subscription billing:

  1. Log in to your AWS Marketplace account.
  2. Click Your Software.
  3. Under the Workload Security product, click Cancel Subscription, and then Yes, Cancel Subscription.

    It may take up to two hours for your cancellation to be processed.

Next, unlink your AWS Marketplace account from your Workload Security account:

  1. Sign in to your Workload Security account.

  2. At the top of the page, click your account name (as shown below) and select Account Details.account-name

  3. On the Type field, check that your Workload Security account now shows Free - Maximum of 5 Protected Computers.

  4. Click Unlink AWS Account.

Finally, sign up for another billing method. For instructions, see Sign up for Workload Security.

Change from Azure subscription billing

First, cancel your current Azure subscription billing:

  1. Log in to the Azure portal.
  2. Use the search bar at the top to navigate to the Software as a Service (SaaS) page.
  3. Select the name of your account (example: Example Inc - Workload Security) and click Delete.

Next, check that Azure billing has been removed from your Workload Security account:

  1. Log out of Workload Security if you're not already.
  2. Log in.
  3. At the top of the page, click your account name (as shown below) and select Account Details.
  4. account-name On the Type field, check that your Workload Security account now shows Free - Maximum of 5 Protected Computers. This indicates that your Workload Security account has been unlinked from Azure subscription billing.

Finally, sign up for another billing method. For instructions, see Sign up for Workload Security.