Trend Cloud One Maintenance

Typically, upgrades and routine maintenance tasks are performed without any service impact.

Periodically, a maintenance window affecting the service is required to perform specific planned maintenance tasks, in which case at least 7 days notice prior to any scheduled maintenance is provided.

If you would like to be notified of scheduled maintenance, subscribe to the Trend Cloud One maintenance RSS feed:

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Scheduled General Maintenance

There is no general maintenance currently scheduled.

Annual System Maintenance

Trend Cloud One Endpoint & Workload Security will undergo regular monthly maintenance on scheduled maintenance dates. Maintenance typically lasts 7 hours for each data center region. If maintenance takes less time to complete, you will be notified. Only maintenance windows involving downtime will receive advance notification. Maintenance time range for data center regions will be provided on the Cloud One login page and RSS feed at least one week before each maintenance window. The status page will contain up-to-date status information during these maintenance periods.

Maintenance Dates

Maintenance Time Range for Data Center Regions

A specific time range for a data center region maintenance period will be provided on the Cloud One login page and RSS feed at least one-week before the maintenance window. The status page will contain up-to-date status information during maintenance.

Impact on New and Existing Customers

During the annual system maintenance period, expect the following:

• If you are a new customer, you will not be able to register a Trend Cloud One Endpoint & Workload Security account.

• If you are an existing customer, you will not be able to login into your account using the Trend Cloud One Endpoint & Workload Security console.

In addition, the following functionality will not be available:

- Trend Cloud One Endpoint & Workload Security agent connections.
- Administration and API access to the Trend Cloud One Endpoint & Workload Security console.
- Event forwarding, such as SNS and syslog.
- Global relay service.

Note that the system maintenance does not affect protection provided by Trend Cloud One Endpoint & Workload Security agents activated before the start of the maintenance period.