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Trend Micro Cloud One Maintenance

In most cases, we can perform upgrades and routine maintenance tasks without any service impact.

Periodically, we require a service-impacting maintenance window to perform specific tasks. Because these maintenance tasks are planned, we provide at least seven days notice prior to any scheduled maintenance.

If you'd like to be notified of scheduled maintenance, subscribe to our maintenance RSS feed:

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Next scheduled maintenance

System maintenance for Trend Micro Cloud One - Workload Security is scheduled for Saturday, 10 December 2022. For US, EU and CA regions (us-1, gb-1, de-1, ca-1) between 03:00 and 10:00 UTC.; for APAC regions (in-1, jp-1, sg-1, au-1) between 17:00 and 21:00 UTC.

During this period, the following services will be unavailable:

  • Trend Micro Cloud One - Workload Security agent connections
  • Administration and API access to the Trend Micro Cloud One - Workload Security Console
  • Event forwarding (for example, SNS and syslog)

This maintenance window does not impact protection provided by existing Trend Cloud One - Workload Security agents. Agents activated prior to the maintenance window will continue to provide protection until the service is restored.

We are allocating 7 hours for US, EU and CA regions (us-1, gb-1, de-1, ca-1); 4 hours for APAC regions (in-1, jp-1, sg-1, au-1) maintenance, but we will do everything we can to finish this work as quickly as possible.

The maintenance window notification will be made public to our customers via the online documentation located here: https://cloudone.trendmicro.com/docs/maintenance-schedule/. The notification will be available 7 days before the maintenance window as required in our SLA.

If you have any questions please let us know at https://cloudone.trendmicro.com/docs/support/.