Trend Cloud One regions

A region is a physical location where customers can choose to have their account and security data hosted to meet their data sovereignty requirements.

When creating a Trend Cloud One account, you must choose a region for the account. All of the account data, as well as the security data for the Trend Cloud One security services in the account, is stored in that region.

Accounts are restricted to a single region, but you can still manage assets globally from an account in any region. All Trend Cloud One regions can be used and accessed globally by any customer, and can be used to protect assets globally.

The table below shows the currently available regions for Trend Cloud One and the services available in each region.

Note

If you signed up for Trend Cloud One before August 4th, 2021, you are using a legacy Trend Cloud One account.

Region Name	Region ID	Workload Security	Network Security	File Storage Security	Container Security	Conformity
US	us-1	✔	✔	✔	✔	✔
India	in-1	✔	✔	✔	✔	✔
UK	gb-1	✔	✔	✔	✔	✔
Japan	jp-1	✔	✔	✔	✔	✔
Germany	de-1	✔	✔	✔	✔	✔
Australia	au-1	✔	✔	✔	✔	✔
Canada	ca-1	✔	✔	✔	✔	✔
Singapore	sg-1	✔	✔	✔	✔	✔

What data is collected by Trend Cloud One?

Please see the Trend Cloud One Data Collection Notice for information on what data is collected and how it is used.

Can I change the region of an existing account?

The region of an account is set when it is created and cannot be changed.

How do I use a service that isn't available in my region?

You can use a Trend Cloud One account in any region to protect assets globally. If your organization does not need to have your Trend Cloud One security data hosted in-region, you can create another account in a region with the services available.

Is data shared between regions?

Trend Cloud One security data from one account or region is not shared with any other regions.

Where is my user data stored and processed?

When signing up for Trend Cloud One, you must create a user and provide an email address, name, country, and password.

All user identity data is managed as part of Trend Cloud One’s global infrastructure. For information on what data is collected please see the Data Collection Notice.

Where are my support cases stored and processed when I use a region?

Trend Micro manages many business functions globally. Support cases are managed as part of our global infrastructure.

What data center facilities do the Trend Cloud One regions use?

A full list of processors and subprocessors for all Trend Micro products is here: List of processors and subprocessors by product or service.

What accreditations does Trend Cloud One adhere to?

You can find complete details of Trend Cloud One compliance certifications here: Trend Cloud One security, compliance, and data privacy.

How do regions affect availability, backups, and disaster recovery?

All Trend Cloud One regions adhere to the Trend Cloud One Service Level Agreement.

Data stored in a Trend Cloud One region is not moved to another region for backup or in disaster recovery scenarios.

Can I migrate my configuration and policies from one region to another?

You can set up resources and configuration in a new account but there is no automated way to migrate the configuration or data from one region to another.

Can I use more than one Trend Cloud One region?

Yes, your user may be invited to multiple accounts and each account can be hosted in a different region. You can switch between your accounts in the Trend Cloud One console without signing in again.

If I operate in many regions, can I bring all my data into a single Trend Cloud One region?

Yes. A Trend Cloud One region stores and processes data in a single country; however, you can use that region to manage your resources running in any data center in any location.

Do Trend Cloud One regions support multiple cloud providers and private data centers?

Yes, Trend Cloud One can manage resources located in any environment. You can use Trend Cloud One regions to control where your data is managed based on your sovereignty requirements.

Can two accounts in two regions share the same subscriptions?

No, subscriptions and licensing are associated with a single account. To operate two regions, you need two accounts with a separate subscription for each account.