Trend Micro Cloud One regions

A region is a physical location where customers can choose to have their account and security data hosted to meet their data sovereignty requirements.

When creating a Trend Micro Cloud One account, you must choose a region for the account. All of the account data, as well as the security data for the Trend Micro Cloud One security services in the account, is stored in that region. 

Accounts are restricted to a single region, but you can still manage assets globally from an account in any region. All Trend Micro Cloud One regions can be used and accessed globally by any customer, and can be used to protect assets globally.

The table below shows the currently available regions for Trend Micro Cloud One and the services available in each region.

If you signed up for Trend Micro Cloud One before August 4th, 2021, you are using a legacy Trend Micro Cloud One account.

Region Name Region ID Workload Security Network Security Application Security File Storage Security Container Security Conformity Open Source Security by Snyk
US us-1
India in-1
UK gb-1
Japan jp-1
Germany de-1
Australia au-1
Canada ca-1
Singapore sg-1

What data is collected by Trend Micro Cloud One?

Please see the Trend Micro Cloud One Data Collection Notice for information on what data is collected and how it is used.

Can I change the region of an existing account?

The region of an account is set when it is created and cannot be changed.

How do I use a service that isn't available in my region?

You can use a Trend Micro Cloud One account in any region to protect assets globally. If your organization does not need to have your Trend Micro Cloud One security data hosted in-region, you can create another account in a region with the services available.

Is data shared between regions?

Trend Micro Cloud One security data from one account or region is not shared with any other regions.

Where are my support cases stored and processed when I use a region?

Trend Micro manages many business functions globally. Support cases are managed as part of our global infrastructure.

What data center facilities do the Trend Micro Cloud One regions use?

A full list of processors and subprocessors for all Trend Micro products is here: List of processors and subprocessors by product or service.

What accreditations does Trend Micro Cloud One adhere to?

You can find complete details of Trend Micro Cloud One compliance certifications here: Trend Micro Cloud One security, compliance, and data privacy.

How do regions affect availability, backups, and disaster recovery?

All Trend Micro Cloud One regions adhere to the Trend Micro Cloud One Service Level Agreement.

Data stored in a Trend Micro Cloud One region will NOT be moved to another region for backup or in disaster recovery scenarios.

Can I migrate my configuration and policies from one region to another?

You can set up resources and configuration in a new account but there is no automated way to migrate the configuration or data from one region to another.

Can I use more than one Trend Micro Cloud One region?

Yes, your user may be invited to multiple accounts and each account can be hosted in a different region. You can switch between your accounts in the Trend Micro Cloud One console without signing in again.

If I operate in many regions, can I bring all my data into a single Trend Micro Cloud One region?

Yes. A Trend Micro Cloud One region stores and processes data in a single country; however, you can use that region to manage your resources running in any data center in any location.

Do Trend Micro Cloud One regions support multiple cloud providers and private data centers?

Yes, Trend Micro Cloud One can manage resources located in any environment. You can use Trend Micro Cloud One regions to control where your data is managed based on your sovereignty requirements.

Can two accounts in two regions share the same subscriptions?

No, subscriptions and licensing are associated with a single account. To operate two regions, you need two accounts with a separate subscription for each account.